Fix QuickBooks Couldn’t Connect to Email Server Problems

QuickBooks Desktop is amongst the most used accounting and bookkeeping applications. Its add-on features and capability to perform multiple tasks have made it everyone’s number one choice. 

But there are instances where the application hits the dead-end and encounters errors like the one when the application isn’t able to connect with the email server. 

Here we will look at the error, its trigger points, and efficient methods to troubleshoot the QuickBooks Could Not Connect to Email Server error to avoid it shortly.

QuickBooks Could not connect to the email server Image

What triggers the “QuickBooks Couldn’t Connect to Email Server” Error in QuickBooks Desktop?

Webmail service providers update their terms of use and privacy policy regularly, and with the news, there are some applications that they fail to recognize. Thus, whenever you try to use an app with the email linked to it, you’ll receive error messages such as “the app is not verified” if it isn’t reauthorized or “Webmail Authorization – The default browser doesn’t seem to support the webmail authorization” if during that time the webmail service provider has updated their terms of use and privacy policy.

Causes of QuickBooks could not connect the Email Server Error

Webmail service providers update their privacy policies once in a while to enhance the data security of users and even their systems. So, after the upgrade, it eliminates specific applications from the authorized list and later fails to recognize them after the update in terms of use.

Every application must comply with the upgraded policy of the service providers. Otherwise, users of that particular app won’t be able to receive notifications and link other app services with their email accounts.

Basic Tricks That You Can Try to Troubleshoot the QuickBooks could not connect the Email Server Error 

Try to execute these fundamental tricks before you go ahead with the primitive method of resolving the email server error:

  1. First, try to update your QuickBooks Desktop to the latest update available.
  2. Reset Internet Explorer Settings

Methods to Troubleshoot QuickBooks could not connect the Email Server Error 

Follow every step mentioned below in the order they are noted to eliminate the disconnection with the email server error in QuickBooks Desktop. Follow these steps carefully and make sure you do not miss any action.

  1. Select an “Email” from a report or any open transaction in QuickBooks.
  2. Then, click on the “Send Forms” option. After clicking on it, you’ll have to enter your Intuit Login Information.

Send forms option Screenshot Image

  1. The “Webmail Authorization Window” will be displayed on the screen after the previous step. Next, click on the “Continue” tab in the same window.
  2. Now, enter the login credentials of the webmail service you use, like Gmail or Outlook, before moving forward.
  3. Tap on the “Allow” tab in the “Grant QuickBooks Desktop” screen.
  4. Finally, you’ll be getting email notifications from QuickBooks after following the complete process.


As we conclude, we have discussed everything associated with the failure of the connection between the email server and QuickBooks Desktop. Now you know the trigger points of the QuickBooks Couldn’t Connect to Email Server Problems and the complete procedure to get rid of the error. 

We hope you’ll be able to troubleshoot the mistake without any significant problems. If you face any error, you can contact our QuickBooks error support team or connect with us through Live support option.

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