How to Fix QuickBooks Error Code 6189 and 816

QuickBooks Error Code 6189, 816

In this post, we are discussing the QuickBooks Error code – 6189, 816. This error is faced by many users. This post tells about the various causes and methods to resolve in an efficient way. If the user faces any problem related to the QuickBooks enterprise, they can coordinate our experts and technicians.

QuickBooks is undoubtedly one of the best accounting software. But it also faces troubles with some issues or errors. QuickBooks error 6189 is known as one of the most common error that QB users has faced in their software:


An error occurs when QuickBooks tried to access the company file (-6189, -816)

Error Status: On desktop screen it shows QuickBooks Error Code 6189 and 816 , it is caused when a user will try to access the company file and this appears an error code as -6189. In the meanwhile, if you are looking for the quick solution of this error then you can talk to our QuickBooks Error Support team at +1-844-405-0907.

According the Intuit, this error mainly happens when you try to open a company file but the company file inaccessible. So here, in this blog today we are going to discuss about the causes as well as the solutions of QuickBooks Error Code 6189.

Causes of QuickBooks Error 6189

  • Any latest change in the QuickBooks software change can cause corruption in Windows Registry.
  • Incomplete installation of QuickBooks or damaged download of QuickBooks Software.
  • Some malicious software can delete QuickBooks files. In fact, good software can also mistakenly delete the files.
  • Virus and malware infections in the windows system or in the QuickBooks file causing damage to them.
  • Windows registry corrupted due to a latest QB software change.

Recover lost data with QuickBooks Auto Data Recovery

  • If you have QuickBooks Desktop with Auto Data Recovery (ADR), then you may be able to able to recover almost all of your data if data loss or corruption happens.
  • If you have not ADR then take help from our QuickBooks data recovery support team.

You may also read: How to Fix QuickBooks Error Code -6150, -1006

Create QuickBooks Desktop Company File

A QuickBooks Desktop company file holds financial records of a company. If you’re new to QuickBooks, you should start with creating a company file. In case you already have a company file, you can upgrade the file or check if it is the appropriate time to begin with a new company file to replace your old file.

  • First of all, open QuickBooks Desktop.
  • And then visit the “No Company Open” window and select Create a new company.
  • Choose Express Start or Detailed Start.

Express Start:

  • Type in all the necessary details in QuickBooks Setup window.

(Select Help me choose to read the description for every business type and the preset chart of accounts that QuickBooks will craft for you per company.)

  • Choose Create Company.
  • Your company file is created, start creating your customers, chart of accounts and services or do that later by selecting Start Working.

Detailed Start:

  • Provide information on the Easy Step Interview screen and select Next.
  • Select your Industry and hit Next.
  • Select your type of business entity and select Next.
  • Set your fiscal year’s first month and select Next.
  • Choose your QuickBooks administrator password and select Next.
  • Choose the location where you wish to store your company file and select Save.
  • Hit next to customize your QuickBooks or select Leave (you can do that later).

In case the user is unable to detect any of the files that fits the description, then in that case the system is completely fine. If the user detects files that fit the description, then he/she is supposed to reach out to the anti-virus provider, in order to remove the CryptoWall virus.

Use QuickBooks file doctor tool

  • Launch QuickBooks file doctor and wait till the screen shows any pop-up of No company open.
  • Head to the File and Utilities tab.
  • Click on the Repair file option and Network problems option.
  • The user should then click on the OK tab when the dialog box appears.
  • The application starts with the File doctor with admin rights.
  • Click on yes for permissions.
  • Hit continue tab to open file doctor
  • Now, enter the credentials and log into the file.
  • Select the file from the advanced settings
  • Click on the Next tab.
  • Reboot the system and check if the issue persists

Clean the PC of any virus

  • The user is suggested to head to the system antivirus and update the program
  • Scan the system.
  • Fix the viruses or malware on the system.

Open a sample company file installed locally

  • The first step is to open the QuickBooks without the company file.
  • After that select the Open sample file option
  • Go for any company file.
  • And then click on the OK tab.
  • Now, click on Yes
  • In case this sample file opens up successfully, then it means that there is some issue in the company file and you will have to repair it.

Steps to restore a backup company file:

  • Firstly, visit the QuickBooks File menu and then hit Open or Restore Company.
  • The next step is to select Open or Restore a Backup Copy and hit Next.
  • Now opt for the Local Backup and Next options respectively.
  • And then opt for the location of the backup file from the drop-down.
  • After that select the backup file.
  • Followed by clicking Open and then hitting Next.
  • Now, type a new file name in the file name field and then save as type field should will populate QuickBooks files (*.QBW).
  • Coming towards the end, hit Save and respond to all the messages that pop up appropriately before the restoration starts.
  • And the final step is to click Save and then carefully read and respond to any messages that appear before restoration begins.
  • The first step is to open the QuickBooks without the company file.
  • After that select the Open sample file option
  • Go for any company file.
  • And then click on the OK tab.
  • Now, click on Yes
  • In case this sample file opens up successfully, then it means that there is some issue in the company file and you will have to repair it.

Solutions for QuickBooks Error 6189 816 (When Opening Company File)

Below you will get the solutions steps to resolve QB error code 6189. It is highly recommended that before proceeding the steps you need to create a data backup of your company files.

Solution 1: Restart the computer as well as the Server

  • Each desktop that has access to the company file should be restarted
  • If the data server is on, then the server should also be restarted.
  • And if the error still persists try solution 2.

Solution 2: Installing QuickBooks Database Manager in the Server

  • Make sure that QuickBooks or QuickBooks Database Manager is installed on your server where the company files are stored.
  • In case you do not see the QB database user, install Database Manager.

Note: Installing the Database Manager does not require an additional license.

  • It is better for your company files if you do not use any file sharing service like SugarSync, Dropbox,, etc., or any other type of online sync service.
  • One of the major causes can be if you are using online auto backup utilities for QuickBooks.
  • If you are trying to access company files via file sharing services then you are likely to face the error 6189.
  • To avoid this, remove the company file from Dropbox and copy it to the ‘C drive of your desktop.

Hopefully, this post is helpful for the users to learn about the QuickBooks Error -6189, 816. If the users have any problem related to the QuickBooks Enterprise contact our experts and QuickBooks technical support team, Dial +1-844-405-0907


I am Ben Mark, I have been working with Hostdocket Inc. as an Accounting and Technical support expert. How to Fix QuickBooks Error 6000 QuickBooks Error h202

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button