We need to pay more attention to how we can use WhatsApp marketing Malaysia improve the customer’s online engagement experience with businesses as individuals become more confident in using messaging platforms to contact enterprises.
How we handle or respond to a lead’s initial contact with us can have a significant impact on subsequent attempts to nurture them toward a successful sale, particularly in terms of open and reply rates.
Are you prepared to provide a warm welcome to your contacts? Continue reading to learn about some of the top WhatsApp welcome message examples.
What is the definition of a WhatsApp greeting message?
It’s just a simple greeting for your consumers. When consumers message your business for the first time, or after 14 days of inactivity, this automatic function in WhatsApp Business delivers a pre-crafted, auto-reply message.
This option, which can be found under the ‘Business tools’ page, may be turned off or adjusted at any time.
You may pick from four choices for who receives welcoming messages from your WhatsApp Business account:
Everyone: Anyone who texts you receives a greeting message.
No one in your address book: Your automatic welcome messages will only be sent to phones that are not in your contact list.
With the exception of…: Choose a few people who you don’t want to receive your welcome messages.
Using a WhatsApp Greeting Message in 6 Different Ways
There are a variety of methods to compose a welcome message for clients on WhatsApp Business, depending on the scenario or desired action. Three basic and three specific-use WhatsApp greeting message types have been defined.
Core greeting categories allude to common circumstances that all businesses, regardless of size or sector, should be prepared for. They include:
- Greetings on WhatsApp in general
- Greetings from WhatsApp customer service
- Messages sent using WhatsApp
Let’s look at how to compose a WhatsApp welcome message for each of these, utilizing a sample WhatsApp Business greeting message as a guide.
Greetings to everybody
A generic WhatsApp welcome message establishes your brand’s initial impression. Whether the height of professionalism or easygoing and welcoming, it should reflect your beliefs and set the tone for the engagement. Normally, this is sent during business hours.
Here are some generic WhatsApp business greeting message examples:
- “Hello! It’s great to see you again. Please let us know how we can assist you, and we’ll contact you as soon as possible. Cheers, [company name].”
- “Welcome to [company name].” “Can we assist you today?”
- “Hi 👋 We at [company name] are ecstatic to hear from you! “Can we assist you today?”
Maybe you have a dedicated customer service line or clients routinely ask for help. A smart support-oriented WhatsApp welcoming message informs consumers that they’ve arrived at the correct location to seek assistance, provides further resources if needed, and promises them that their concerns will be followed up on.
Here’s how to highlight support in a WhatsApp Business greeting message:
- “I appreciate your message. “Our customer service staff will be with you shortly.”
- “You have arrived at [company name].” Within the next two hours, a member of our customer service team will call you. Please call [phone number] for quick assistance.
- In the meantime, check out our [URL] FAQ area to see whether your question has already been answered. “I appreciate it.”
- “Welcome to [company name]!” Our heroic support team is standing by to help you. Please describe your problem in detail so that we can assign the appropriate agent to your case straight away.”
Messages from Away
You may send many sorts of WhatsApp away messages to set expectations for your response time. The out-of-office or after-hours message is the most prevalent. Holiday hours and unexpected business closures are two more scenarios.
For each away message usage scenario, here’s an example of a WhatsApp Business welcome message:
- “I appreciate your message. We are presently on vacation. [Business hours] are our operation hours. We will contact you the next business day. Cheers, [company name].”
- “Hi! 👋 You’ve arrived at [company name]. We are currently unable to respond. Our business hours are [business hours] throughout the holiday season. Within the following 24 hours, you should receive a response. Have a wonderful day!”
- “Dear client, [company name] is temporarily closed due to unforeseen circumstances. We estimate that operations will resume on [date]. We regret any trouble this has caused.”
Let’s take a look at three different sorts of WhatsApp welcome messages that are appropriate for different scenarios or events. They are as follows:
- Lead generation with WhatsApp
- Business-related WhatsApp greetings
- Season’s greetings through WhatsApp
You may use this chance to acquire leads if you already plan to greet consumers with a WhatsApp welcome message. Request prospective clients’ contact information and add them to your customer list to turn them into contacts.
Here are three examples of WhatsApp greetings that you might use to generate leads:
- “Hi 👋 You’ve arrived at [company name]. Please include your complete name and email address before we begin.”
- “Hello! Your message has been received. Please fill out the form below with your complete name and email address, and someone from our team will contact you shortly.”
- “Thank you for getting in touch with [company name].” We will not be able to answer right away. We will contact you within the next 24 hours if you put your name and email address below.”
Customers are proactively informed about odd occurrences or developments via a WhatsApp greeting message featuring company updates. During crises or high periods, this involves dealing with service outages or warnings of delayed answers.
These examples of WhatsApp welcome messages handle unique business happenings right away:
- “Thank you for contacting us. If you are experiencing a service outage on [business service name], we apologize. Our staff is working hard to get this resolved as soon as possible. Please leave a note below for concerns unrelated to the outage, and we will react within the next 24 hours.”
- “Greetings from [company name].” How can we assist you? Please be advised that in these extraordinary circumstances, our answer may be little slower than normal.”
- “Hello! We’ve got your message. We are receiving a large number of messages and are doing our best to react as soon as possible. Please allow up to 2 hours for a response. I appreciate your patience. Regards, [Name of Company].”
A WhatsApp seasonal greeting honors the festivals observed by your broad client base or confirms your company’ affiliation with specific holidays, whether it’s Christmas or World Chocolate Day. It can also alert clients of delays caused by peak times.
Take a cue from the samples of WhatsApp holiday greetings below:
- “Welcome to the New Year!” We wish you to ring in the new year with pleasure and good spirits in 2023. “Can we assist you today?”
- “Ho ho ho! 🎄 We’re currently going through our Naughty and Nice lists with Santa. Tell us how we can assist you, and we’ll get back to you as soon as possible — and, of course, add you to the Nice list!”
- “Have a wonderful Valentine’s Day!” Thank you for contacting [company name]. We’re currently selecting the best blossoms for your bouquets, but we’ll respond within the hour.”
It’s time to learn how to send a WhatsApp greeting now that you’ve seen the many varieties.
This article is posted on infinity news.