QuickBooks Desktop Keeps Crashing Every time You Access?

While working on any software program, errors and glitches are common. Similarly, QuickBooks users also face issues with QuickBooks from time to time. The QuickBooks Desktop closes unexpectedly or this is a QuickBooks unrecoverable error on your screen. These issues are pretty common and can be resolved with the help of a few easy solutions. If your QuickBooks Desktop keeps crashing, follow the steps provided in this article to learn how to fix the issue once and for all.

If you are unable to troubleshoot the issue on your own, you can reach out to us at 1.855.738.2784 and get assistance from our team of experts.

Why Does My QuickBooks App Keeps Crashing?

If your QuickBooks closes unexpectedly, the following reasons might be responsible for it –

  1. A long company name that exceeds the required limit might be causing the issue.
  2. The QBWUSER.INI file might be damaged or missing from your system.
  3. Damaged program files or faulty QuickBooks installation can also result in this error.
  4. Windows OS or the hard drive is damaged or corrupted.

Addressing the QuickBooks Crash Com Error

To resolve the issues and prevent the QuickBooks keeps crashing problem, follow these steps –

Step 1. Utilize the Various QuickBooks Tool Utilities from the Tool Hub

The QuickBooks Tool Hub is an excellent feature that helps in fixing the issues and errors within the application.

  1. If your QuickBooks keeps crashing when opening company file, go to the Program Problems tab from the QuickBooks Tool Hub and select the Quick Fix my Program Tool.
  2. To diagnose and fix QuickBooks issues, run the QuickBooks Connection Diagnostic Tool from the Program Problems tab.
  3. Lastly, to perform a fresh installation of QuickBooks and get rid of the QuickBooks closes unexpectedly issue, utilize the Clean Install Tool from the tool hub.

Step 2. Perform a Manual Repair to Fix the Windows Components

Fix the following Windows components by utilizing the QuickBooks Install Diagnostic Tool from the tool hub.

  • Microsoft .Net Framework – Repair the Windows framework component from the Control Panel.
  • Microsoft MSXML – Perform a manual repair to this Windows component by running a diagnosis.

Step 3. Mend the QBWUSER.INI File by Changing the File Name

If your QuickBooks keeps crashing, the QBWUSER.INI file might be damaged. To fix the crash com error follow these steps –

  1. Open the folder containing the QBWUSER.INI file and follow this path: Users[Your User Name]AppDataLocalIntuitQuickBooks[Year].
  2. You might need to enable hidden folders in case you are unable to find the file folder.
  3. Right-click the QBWUSER.INI file to select Rename and edit the file name to fix it.
  4. Add .OLD at the end of the file name and hit Enter to give effect to the new name.
  5. Similarly, rename the entitlementdatastore.ecml file too and resolve the QuickBooks crash com error.


To conclude, the QuickBooks Desktop keeps crashing issue can be easily resolved with the help of a few effective steps. If you are unable to resolve the error even after performing the steps, call us at 1.855.738.2784 and get assistance from our support team.

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